The article lists the most commonly asked hardware questions

Q: Why does the Client View show my systems Instantaneous Power as offline when I'm certain that it is not offline?
A: Instantaneous power is defined as the product of instantaneous voltage and instantaneous current. Since, LGate 120's are pre-configured to record data in 5-minute intervals, compress the data, and upload it once every two hours, power will only be considered 'instantaneous' within approximately 30 minutes of the most recent data upload.
To view Instantaneous Power in the Client View:
1. wait until the next scheduled upload, or
2. cycle power to the meter which will force an upload of all currently saved data.

Q: How do I test cellular strength?
A: The LGate 120/320 use the AT&T cellular network to communicate. There are two methods of testing the strength
of the cellular signal at the installation site:
1. Using an AT&T cell phone, check the reception at the site: in general, one bar typically indicates sufficient signal strength, but more bars are preferable to establish the initial connection.
2. Visit AT&T’s website to view the cellular reception in the region of the site (select “Data” in the Domestic section and “3G” in the View Coverage by Device Type section for the best results)
NOTE: This tool gives a high-level view of the cellular reception in the region. The signal strength may be lower in an enclosed space or in a basement.

Q: Will my meter still log data if it loses its internet connection?
A: As long as the meter is powered on, LGate’s can save approximately 1.5 months of data. Once connection is reestablished, the meter will backlog all saved data.

Q: How often does my meter send data to the SolarNOC portal?
A: LGate 120/320’s are pre-configured to record data in 5-minute intervals, compress the data, and upload it once every two hours using the internal cellular modem. If using an Ethernet connection to communicate, data upload frequency can be increased to once every 5 minutes, from 2 hours. See ENABLING THE ETHERNET CONNECTION on page 6 of the LGate 120 install guide for more information.

Q: What voltage does my meter need to power on?
A: Approximately 240V AC. Please reference the meter face for model specific information.

Q: Why is my inverter reporting zero?
A: Contact the inverter manufacturer.

Q: Where do I place the production CT on the LGate 101?
A: Install the PV CT around L1 of the combined AC output and run in a 1/2” conduit no longer than 6’ in length through one of the provided knock-out panels.
Note: Run CT wiring in separate conduit at least 1’ from all power conductors.

Q: Where do I place the net meter CT on the LGate 101?
A: Install the net meter CTs around L1 and L2 of the main utility interconnection using 1/2” conduit no longer than 6’ in length.
Note: Run CT wiring in separate conduit at least 1’ from all power conductors.

Q: How soon after the LGate shows a solid Blue LED (or solid Local & Host lights - LGate 101)  will I see data in SolarNOC?
A: Approximately 20 - 30 minutes.

Q: What is the process to RMA a meter?
A: Please reference the RMA Approval Process document.

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